Help center

Answers for installation, connection, billing and account questions.

QuickQ

Frequently asked

Can't find it here? Contact support.

How do I install

Open the download page, pick your platform and follow the installer.

Connection fails

Switch nodes, restart the app or check local network settings.

Speed feels slow

Choose a lower-latency node and close bandwidth-heavy background apps.

Cancel a subscription

Manage it in account settings; access continues until the term ends.

Forgot password

Request a reset from your registered email and follow the link.

Reach support

Send us a message from the official email page and we'll reply soon.

Guides

Follow the steps to finish setup.

Getting started

Register, install, pick a node and connect.

Multi-device setup

Sign in with the same account on your other devices.

Router configuration

Follow the documentation for compatible routers.